$25-28k!Customer Service Rep Needed

Location: Irvine
Posted on: November 20, 2024

Job Description:

Growing South Orange County company is seeking an enthusiastic customer service representative to join their team. This is a stable and growing company with an energetic, business casual work environment. The ideal candidate will have 3-5 years of recent experience in a call center/customer service environment, and a desire to contribute to the overall success of the team.

Duties/Responsibilities:

? Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

? Check to ensure that appropriate changes were made to resolve customers' problems.

? Determine charges for services requested, collect deposits or payments, or arrange for billing.

? Refer unresolved customer grievances to designated departments for further investigation.

? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

? Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Skills/Requirements/Qualifications

? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

? Speaking ? Talking to others to convey information effectively.

? Service Orientation ? Actively looking for ways to help people.

? Persuasion ? Persuading others to change their minds or behavior.

? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

? Coordination ? Adjusting actions in relation to others' actions.

? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

? Negotiation ? Bringing others together and trying to reconcile differences.

Bilingual/Spanish would be preferred We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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