IT Service Delivery Lead

Company: VirtualVocations
Location: Fontana
Posted on: November 1, 2024

Job Description:

A company is looking for an IT Service Delivery Lead to manage technical support and enhance user experience.

Key Responsibilities

Coordinate IT service delivery and support activities for end users
Monitor and manage the service desk ticketing system, ensuring timely resolution of tickets
Assist with evaluations, set up KPIs, and support junior team members' professional growth

Required Qualifications

Strong understanding of IT service management principles and frameworks like ITIL
Prior experience in coordinating and managing IT Support and Operations teams
Basic technical knowledge of IT systems, networks, and software applications
Familiarity with Azure, Microsoft 365, and Google Workspace cloud services
Experience with Jira and Confluence

Keywords: VirtualVocations, Coachella , IT Service Delivery Lead, Other , Fontana, California

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