CUSTOMER COMPLAINT & CAPA COORDINATOR
Company: Hollandia Dairy
Location: San Marcos
Posted on: October 23, 2024
|
|
Job Description:
Ideal Candidate Criteria: Must have knowledge of Management of
the CAPA Program with 2+ years experience in Root Cause
Investigation; Managing and assigning corrective/ preventative
action(s) as appropriate; Customer Complaint and CAPA
tracking/trending; Verification activities; internal/external audit
support.
Job Duties:
This position would track/trend and ensure proper investigation,
associated corrective/preventive action(s), as well as verification
activities that could stem from customer complaints,
internal/external audit findings, failed product testing of any
kind, deviations from Hollandia policies and procedures, or any
adverse trends noted in any area relating to production, food
safety, or quality.
Tracking/trending of data collected.
Working with and leading cross functional teams to find true root
cause(s), as well as appropriate corrective/preventive
action(s)
Continuous Improvement
Manage SQF Practitioners and system
Ensures timely and appropriate response to customer complaints.
Other duties as assigned.
Skills Needed: Must have a Bachelor of Science Degree; 2+ years of
Quality or CAPA Experience. SQF Practitioner, PCQI, CAPA Training
is a plus, but not required. Must be able to complete
certifications within 3 months. Must have advanced skills in
Microsoft Excel and Word. Requires excellent verbal and written
communication skills.
Physical Requirements: While performing the duties of this Job, the
employee is continuously required to stand, talk and hear;
frequently required to use hands to finger, handle or feel, reach
with hands or arms, stoop, kneel, crouch, or crawl; frequently
required to walk, sit, climb or balance; continuously required to
lift/push/pull up to 25lbs, occasionally required to lift/push/pull
50lbs.; specific vision abilities required by this job include
close, distance, color, peripheral, depth perception and ability to
focus.
Benefits:
On day one, excellent medical, dental, vision, employer paid for
long-term disability, life insurance (free up to $50k); various
additional options to choose from
Flexible Benefits account (FSA) for medical and dependent care
Generous PTO (Paid Time Off) allowances and holiday pay
401(k) plan with employer matching
Advancement and growth opportunities
Fun employee and family events
Employee gifts on birthdays & milestone anniversaries
Safety bonuses and raffles
Employee assistance program
Hollandia Dairy is an EEO/AA/Disability/Vets Employer
PI8a27daef6786-25660-35519116
Keywords: Hollandia Dairy, Coachella , CUSTOMER COMPLAINT & CAPA COORDINATOR, Other , San Marcos, California
Click
here to apply!
|